Online support refers to assistance provided through the internet, allowing users to receive help without needing to be physically present. This can include live chat, email, or support forums where customers can ask questions and get answers from representatives or other users. It is commonly used by companies to enhance customer service and improve user experience. Many businesses utilize online support tools, such as help desks and customer relationship management (CRM) systems, to streamline communication. This approach enables quick responses and access to resources, making it easier for users to resolve issues related to products or services efficiently.