Live Chat is a communication tool that allows users to interact with customer service representatives in real-time through a website or application. It typically appears as a chat window where users can type their questions or concerns and receive immediate responses, enhancing customer support and engagement. This feature is commonly used by businesses to provide quick assistance, answer inquiries, and resolve issues without the need for phone calls or emails. Live Chat can improve customer satisfaction by offering instant help and is often available during business hours or 24/7, depending on the company's resources.