Support channels are various methods through which customers can seek help or assistance from a company. These channels can include email, phone calls, live chat, and social media. Each channel offers different advantages, such as immediate responses through live chat or detailed communication via email. Companies often choose multiple support channels to cater to different customer preferences. By providing diverse options, businesses can enhance customer satisfaction and ensure that help is accessible. Effective use of these channels can lead to quicker resolutions and a better overall experience for customers seeking support.