A help desk is a service designed to assist users with technical issues or inquiries related to products and services. It typically provides support through various channels, such as phone, email, or live chat. Help desks are commonly used in businesses and organizations to ensure that employees and customers can resolve problems efficiently. Help desks often utilize ticketing systems to track and manage requests. This allows support staff to prioritize issues and monitor their resolution. Many help desks also offer self-service options, such as FAQs and knowledge bases, enabling users to find answers independently before reaching out for assistance.