IT Service Tools are software applications designed to help organizations manage their information technology services efficiently. These tools assist in various tasks, including incident management, problem resolution, and service request fulfillment. By streamlining these processes, they enhance productivity and improve user satisfaction. Common features of IT Service Tools include ticketing systems, knowledge bases, and reporting dashboards. These functionalities enable IT teams to track issues, share solutions, and analyze performance metrics. Popular examples of IT Service Tools include ServiceNow, Jira Service Management, and Zendesk, which cater to different organizational needs and sizes.