Service Management is the practice of designing, delivering, and improving services to meet the needs of customers. It focuses on ensuring that services are efficient, effective, and aligned with the goals of an organization. This involves understanding customer requirements, managing resources, and continuously enhancing service quality. In Service Management, various frameworks and methodologies, such as ITIL (Information Technology Infrastructure Library), help organizations streamline their processes. By implementing these best practices, businesses can improve customer satisfaction, reduce costs, and increase productivity. Ultimately, effective service management leads to better experiences for both customers and service providers.