Jira Service Management is a software tool designed to help teams manage service requests and incidents efficiently. It allows organizations to streamline their customer support processes by providing a centralized platform for tracking issues, managing workflows, and automating repetitive tasks. This tool is particularly useful for IT service management, enabling teams to respond quickly to user needs. The platform integrates seamlessly with other Atlassian products, such as Jira Software and Confluence, enhancing collaboration across teams. With features like customizable dashboards, reporting tools, and a self-service portal, Jira Service Management empowers teams to deliver high-quality service and improve customer satisfaction.