Incident Management is a systematic approach to handling unexpected events or disruptions that can affect an organization's operations. It involves identifying, analyzing, and responding to incidents to minimize their impact and restore normal service as quickly as possible. This process is crucial for maintaining business continuity and ensuring customer satisfaction. The Incident Management process typically includes several key steps: detection, logging, categorization, prioritization, investigation, resolution, and closure. By following these steps, organizations can effectively manage incidents, reduce downtime, and improve overall efficiency. This structured approach helps teams respond promptly and learn from incidents to prevent future occurrences.