Help Desk Software is a tool designed to assist businesses in managing customer support requests efficiently. It allows users to track, prioritize, and resolve issues reported by customers, ensuring that no request goes unnoticed. This software often includes features like ticketing systems, knowledge bases, and reporting tools to enhance communication and streamline workflows. By using Help Desk Software, companies can improve their response times and customer satisfaction. It enables support teams to collaborate effectively, share information, and access customer history. Popular examples of Help Desk Software include Zendesk, Freshdesk, and ServiceNow, which cater to various business needs.