Front office operations refer to the activities and functions that directly interact with customers or clients in a business. This includes roles such as customer service representatives, sales teams, and receptionists. These employees are responsible for managing inquiries, processing transactions, and providing information about products or services. In many organizations, front office operations are crucial for maintaining customer relationships and ensuring satisfaction. They often work closely with other departments, such as back office operations, to ensure smooth communication and efficient service delivery. Effective front office operations can lead to increased customer loyalty and improved business performance.