A Service Desk is a centralized point of contact for users to report issues, request services, and seek assistance with technology-related problems. It serves as a bridge between users and IT support teams, ensuring that inquiries are addressed efficiently. Service desks often utilize ticketing systems to track and manage requests, helping to prioritize and resolve issues in a timely manner. Service desks can be found in various organizations, providing support for hardware, software, and network-related concerns. They may operate through multiple channels, including phone, email, and chat, allowing users to choose their preferred method of communication for assistance.