A ticketing system is a software application designed to manage and track customer support requests or issues. It allows users to submit tickets, which are recorded and assigned to support staff for resolution. This system helps organizations streamline their customer service processes, ensuring that inquiries are addressed in a timely manner. Typically, a ticketing system includes features such as ticket creation, prioritization, and status tracking. It can also provide reporting tools to analyze support performance. Many businesses use ticketing systems to improve communication and enhance customer satisfaction by efficiently managing requests from clients or users.