IT Service Management (ITSM) refers to the processes and practices that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. It focuses on aligning IT services with the needs of the business, ensuring that technology supports the overall goals and objectives. Key components of ITSM include incident management, problem management, and change management. These processes help organizations respond to issues quickly, minimize disruptions, and implement changes smoothly. By adopting ITSM practices, businesses can enhance service quality, increase efficiency, and improve customer satisfaction.