A technical support agent is a professional who assists customers with technical issues related to products or services, often in the fields of software, hardware, or telecommunications. They help troubleshoot problems, provide solutions, and guide users through various processes to ensure that products function correctly. These agents typically work in call centers or remotely, using communication tools like phone, email, or chat. Their role requires strong problem-solving skills, patience, and a good understanding of technology. They often document issues and solutions to improve future support and enhance customer satisfaction.