A Customer Support Specialist is a professional who assists customers with inquiries, issues, and product-related questions. They typically work in various industries, including retail, technology, and telecommunications, providing support through phone, email, or chat. Their main goal is to ensure customer satisfaction by resolving problems efficiently and effectively. These specialists often use customer relationship management (CRM) software to track interactions and manage customer data. They may also collaborate with other departments, such as technical support or sales, to address complex issues and improve overall service quality. Strong communication and problem-solving skills are essential for success in this role.