A service desk is a centralized point of contact for users to report issues, request services, and seek assistance with technology-related problems. It typically serves as the first line of support for organizations, helping to resolve incidents and fulfill service requests efficiently. Service desks often utilize software tools to track and manage user inquiries, ensuring timely responses and resolutions. They may also provide self-service options, allowing users to find solutions independently. This function is crucial for maintaining productivity and ensuring that technology resources are effectively utilized within an organization.