Online customer support refers to the assistance provided to customers through digital channels, such as websites, email, chat, and social media. This service allows customers to ask questions, report issues, or seek guidance without needing to visit a physical location or make a phone call. Many companies use online customer support to enhance customer satisfaction and streamline communication. Tools like chatbots and help centers are often employed to provide quick responses, while live agents can assist with more complex inquiries. This approach helps businesses maintain a strong relationship with their customers and address their needs efficiently.