A customer support team is a group of professionals dedicated to assisting customers with their inquiries, issues, or feedback regarding a product or service. They provide help through various channels, such as phone, email, and live chat, ensuring that customers receive timely and effective solutions. The primary goal of a customer support team is to enhance customer satisfaction and loyalty. By addressing concerns and resolving problems, they play a crucial role in maintaining a positive relationship between the company and its customers, ultimately contributing to the overall success of the business.