Support teams are groups of individuals within an organization dedicated to assisting customers or clients with their inquiries and issues. They typically handle various forms of communication, such as phone calls, emails, and live chats, ensuring that customers receive timely and effective solutions. Support teams play a crucial role in maintaining customer satisfaction and loyalty. These teams often consist of specialists trained in specific areas, such as technical support, customer service, or product knowledge. They work collaboratively to resolve problems, provide information, and guide customers through processes, ultimately enhancing the overall experience with the organization’s products or services.