Customer support systems are tools and processes that help businesses assist their customers effectively. These systems can include software applications, help desks, and communication channels like email, chat, or phone support. They aim to resolve customer inquiries, complaints, and issues quickly, enhancing overall customer satisfaction. These systems often feature a ticketing system, which tracks customer requests and ensures timely responses. Additionally, many customer support systems incorporate knowledge bases and FAQs to provide self-service options, allowing customers to find answers independently. This not only improves efficiency but also empowers customers to resolve issues at their convenience.