A knowledge base is a centralized repository that stores information, data, and resources on a specific subject or a range of topics. It is designed to help users find answers to their questions quickly and efficiently. Knowledge bases are often used in customer support, allowing users to access articles, FAQs, and troubleshooting guides without needing direct assistance. These systems can be structured in various formats, including text documents, databases, or online platforms. They often utilize search functions and categorization to make information retrieval easier. Many organizations, such as businesses and educational institutions, implement knowledge bases to enhance communication and improve service delivery.