Customer service techniques are strategies used to enhance customer satisfaction and loyalty. These techniques include active listening, where representatives pay close attention to customer needs, and empathy, which involves understanding and sharing the feelings of the customer. Effective communication is also crucial, ensuring that information is conveyed clearly and respectfully. Another important technique is problem-solving, where customer service agents work to resolve issues efficiently. This may involve offering solutions, providing follow-up support, or ensuring that customers feel valued. Utilizing tools like customer relationship management (CRM) systems can help track interactions and improve service quality over time.