A Technical Support Group is a team of professionals who assist users with technical issues related to products or services. They provide help through various channels, such as phone, email, or live chat, ensuring that customers can resolve their problems efficiently. This group often specializes in specific areas, such as software, hardware, or network issues. Members of a Technical Support Group are trained to diagnose problems, offer solutions, and guide users through troubleshooting steps. They play a crucial role in maintaining customer satisfaction and ensuring that products, like computers or software applications, function properly for users.