Support ticketing is a system used by organizations to manage customer inquiries and issues. When a customer encounters a problem, they can submit a support ticket, which is a formal request for assistance. This ticket is then tracked through various stages until the issue is resolved, ensuring that no requests are overlooked.
The support ticketing process typically involves several steps, including ticket creation, assignment to a support agent, and resolution. Each ticket contains important information, such as the customer's details, the nature of the issue, and any communication history. This organized approach helps improve response times and customer satisfaction.