A support ticket is a formal request for assistance or resolution of an issue, typically submitted to a customer service or technical support team. Users can create a ticket through various channels, such as email, web forms, or dedicated software. Each ticket contains details about the problem, including the user's contact information and a description of the issue. Once submitted, the support team reviews the ticket and assigns it to the appropriate personnel for resolution. The ticketing system helps track the status of the request, ensuring that users receive timely updates and that issues are addressed efficiently.