Live chat is a communication tool that allows users to interact with customer service representatives in real-time through a website or application. This feature enables customers to ask questions, seek assistance, or resolve issues instantly, often leading to quicker responses compared to traditional email or phone support. Live chat is commonly used by businesses to enhance customer experience and provide immediate support. Typically, live chat is accessible via a chat window that appears on a website, where users can type their messages. Many companies use chatbots to handle basic inquiries, while more complex issues are escalated to human agents. This service is popular across various industries, including e-commerce, banking, and telecommunications.