Satisfaction metrics are tools used to measure how happy or content customers are with a product or service. These metrics can include surveys, ratings, and feedback forms that help businesses understand customer experiences and identify areas for improvement. Common methods include the Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). By analyzing satisfaction metrics, companies can make informed decisions to enhance their offerings and boost customer loyalty. Tracking these metrics over time allows businesses to see trends and changes in customer sentiment, ultimately leading to better service and increased sales.