Problem Management is a process in IT service management that focuses on identifying, analyzing, and resolving the root causes of incidents. Its goal is to prevent future incidents from occurring by addressing underlying issues rather than just treating symptoms. This proactive approach helps improve service quality and reduces downtime. The Problem Management process typically involves several key activities, including problem detection, logging, categorization, prioritization, investigation, and resolution. By systematically managing problems, organizations can enhance their overall efficiency and ensure a more stable IT environment, ultimately leading to better service delivery for users.