Online reviews are evaluations or feedback provided by customers about products, services, or experiences they have had. These reviews are typically posted on websites, social media platforms, or dedicated review sites like Yelp and TripAdvisor. They help potential buyers make informed decisions by sharing both positive and negative experiences. Businesses often pay attention to online reviews as they can significantly impact their reputation and sales. A high rating can attract more customers, while negative reviews may deter them. Many companies respond to reviews to address concerns and improve their offerings, fostering better relationships with their customers.