Customer reviews are feedback provided by individuals who have purchased or used a product or service. These reviews can be found on various platforms, such as online retail websites, social media, and business directories. They often include ratings, comments, and personal experiences, helping potential buyers make informed decisions. Reviews can significantly influence a company's reputation and sales. Positive reviews can attract new customers, while negative ones may deter them. Businesses often encourage customers to leave reviews to improve their services and address any issues. Overall, customer reviews serve as a valuable resource for both consumers and companies.