A call center is a centralized office where customer service representatives handle incoming and outgoing phone calls. These centers are often used by businesses to manage customer inquiries, provide support, and facilitate sales. Call centers can operate in various industries, including telecommunications, finance, and retail. There are two main types of call centers: inbound and outbound. Inbound call centers primarily receive calls from customers seeking assistance, while outbound call centers make calls to potential customers for sales or surveys. Many call centers also use technology, such as automated systems and customer relationship management (CRM) software, to enhance efficiency and service quality.