A call center is a centralized office used for receiving and transmitting a large volume of telephone calls. Businesses often use call centers to handle customer service inquiries, technical support, and sales. They can be operated in-house or outsourced to third-party companies, allowing organizations to manage customer interactions efficiently. Call centers typically employ agents who are trained to assist customers with their questions or issues. They use various technologies, such as automatic call distribution systems and customer relationship management software, to streamline communication and improve service quality. This setup helps enhance customer satisfaction and loyalty.