BetterHelp is an online platform that connects individuals with licensed therapists for mental health support. Users can access therapy through messaging, phone calls, or video sessions, making it convenient for those with busy schedules or limited access to in-person services. The platform offers a range of services, including individual therapy, couples therapy, and support for various mental health issues like anxiety and depression. Users can choose their therapist based on preferences and can switch therapists if needed, ensuring a personalized experience tailored to their needs.