BPM (Business Process Management) is a systematic approach to improving an organization's processes. It involves analyzing, modeling, and optimizing workflows to enhance efficiency and effectiveness. By identifying bottlenecks and redundancies, businesses can streamline operations, reduce costs, and improve service delivery. BPM utilizes various tools and techniques, including process mapping and workflow automation, to visualize and manage processes. This approach helps organizations adapt to changes in the market and align their operations with strategic goals, ultimately leading to better performance and customer satisfaction.