Verbal de-escalation is a communication technique used to reduce tension and prevent conflict in potentially volatile situations. It involves using calm, respectful language and active listening to help individuals feel heard and understood. This approach aims to diffuse anger or frustration, allowing for a more constructive dialogue. Practitioners of verbal de-escalation often employ strategies such as maintaining a non-threatening posture, using a soft tone, and asking open-ended questions. These methods can be effective in various settings, including mental health crises, law enforcement, and customer service, where managing emotions is crucial for safety and resolution.