De-escalation techniques are strategies used to reduce tension and prevent conflict from escalating into violence or aggression. These methods often involve active listening, maintaining a calm demeanor, and using non-threatening body language. By acknowledging the other person's feelings and concerns, a de-escalator can create a more cooperative environment. Common de-escalation techniques include using open-ended questions, offering choices, and validating emotions. These approaches help to diffuse anger and promote understanding. Training in de-escalation is often provided to professionals in fields such as law enforcement, mental health, and customer service to enhance their communication skills and improve safety.