"Soft-touch" refers to a gentle and delicate way of interacting with people or objects. It often involves a light, careful approach that conveys warmth and sensitivity. This technique can be applied in various contexts, such as in childcare, where caregivers use soft-touch to comfort and soothe infants, or in therapy, where practitioners create a calming environment for clients. In the realm of customer service, soft-touch can enhance the experience by making interactions feel more personal and attentive. Employees who use soft-touch techniques often listen actively and respond with empathy, fostering a positive connection with customers and improving overall satisfaction.