Homonym: low-quality service (Incompetence)
Low-quality service refers to a situation where the assistance or support provided does not meet customer expectations. This can include long wait times, unhelpful staff, or products that do not function as promised. Customers may feel frustrated or dissatisfied when they experience such service, leading to a negative perception of the business.
Common examples of low-quality service can be found in various industries, such as restaurants with slow service, hotels that fail to maintain cleanliness, or customer support that does not resolve issues effectively. These experiences can harm a company's reputation and result in lost customers.