Low-quality service due to incompetence occurs when employees lack the necessary skills or knowledge to perform their tasks effectively. This can lead to mistakes, delays, and unsatisfactory outcomes for customers. For example, a restaurant staff member who cannot accurately take orders may result in incorrect meals being served, frustrating patrons. Incompetence can also manifest in poor communication, where employees fail to understand customer needs or provide clear information. This can create confusion and dissatisfaction, as seen in a customer service scenario where representatives are unable to resolve issues or answer questions accurately, leaving customers feeling ignored or undervalued.