Incident management is a systematic approach to handling unexpected events or disruptions that can affect an organization's operations. It involves identifying, analyzing, and resolving incidents to minimize their impact on services and ensure a quick return to normalcy. This process often includes logging incidents, categorizing them, and prioritizing responses based on their severity. Effective incident management relies on clear communication and collaboration among teams. Tools and frameworks, such as ITIL (Information Technology Infrastructure Library), provide guidelines for best practices in managing incidents. By implementing these strategies, organizations can enhance their resilience and improve overall service quality.