emotional labor
Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. This often involves suppressing one's true emotions or displaying certain feelings to meet workplace expectations, especially in roles that require interaction with customers or clients. Professions such as nursing, teaching, and customer service frequently demand high levels of emotional labor.
Workers engaging in emotional labor may experience stress and burnout due to the constant effort to maintain a specific emotional state. This can lead to a disconnect between their true feelings and the emotions they project, impacting their overall well-being and job satisfaction.