A customer service hotline is a dedicated phone line that allows customers to reach a company's support team for assistance. These hotlines are typically available during business hours and may offer 24/7 support for urgent issues. Customers can call to ask questions, report problems, or seek guidance on using products or services. Hotlines often have automated systems that direct callers to the appropriate department or representative. Many companies also provide additional resources, such as FAQs or live chat, to enhance customer support. Effective customer service hotlines can improve customer satisfaction and loyalty by addressing concerns promptly.