A call center is a centralized office where customer service representatives handle incoming and outgoing phone calls. These centers are often used by businesses to manage customer inquiries, support requests, and sales. Call centers can operate in various industries, including telecommunications, finance, and retail, providing assistance to customers efficiently. Call centers can be categorized into two main types: inbound and outbound. Inbound call centers primarily receive calls from customers seeking help or information, while outbound call centers make calls to potential customers for sales or surveys. Many call centers also use technology, such as automated systems and customer relationship management (CRM) software, to enhance their operations.