User assistance refers to the support provided to users of a product or service, helping them understand and effectively utilize its features. This can include various forms of guidance, such as tutorials, FAQs, and help documentation, which aim to enhance the user experience and resolve any issues that may arise. Effective user assistance is crucial for ensuring customer satisfaction and reducing frustration. It often involves creating user-friendly resources, such as online help centers or chatbots, that allow users to find answers quickly. By offering clear and accessible support, companies can foster a positive relationship with their users.