A Service Request is a formal request made by a user or customer for assistance or information regarding a specific service. This can include anything from technical support to maintenance needs. Organizations often have a system in place to track and manage these requests to ensure timely responses and resolutions. Typically, service requests are submitted through a designated platform, such as a help desk or customer service portal. Once received, the request is categorized and prioritized based on urgency and impact, allowing teams to address the most critical issues first. This process helps improve overall customer satisfaction and operational efficiency.