A Service Manager is a professional responsible for overseeing the delivery of services to customers within an organization. They ensure that service operations run smoothly, meet quality standards, and align with customer expectations. This role often involves managing a team, coordinating resources, and implementing service strategies to enhance customer satisfaction. In many industries, such as hospitality, IT, or retail, a Service Manager plays a crucial role in maintaining effective communication between staff and customers. They analyze service performance metrics, address customer feedback, and develop training programs to improve service quality and efficiency.