"Right SRs" refers to the concept of ensuring that the correct Service Requests are processed in a timely and efficient manner. This involves identifying the specific needs of users and addressing them appropriately, which helps improve overall service quality and user satisfaction. In the context of IT service management, "Right SRs" emphasizes the importance of prioritizing requests based on urgency and impact. By focusing on the right requests, organizations can allocate resources effectively and streamline their operations, ultimately leading to better outcomes for both service providers and users.