IT service management (ITSM) refers to the processes and practices that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. It focuses on aligning IT services with the needs of the business and ensuring that these services are efficient, effective, and reliable. Key components of ITSM include incident management, problem management, change management, and service level management. These processes help organizations respond to issues, minimize disruptions, and maintain high-quality service delivery. By implementing ITSM, businesses can enhance customer satisfaction and optimize their IT resources.