Returns Management is the process that companies use to handle products that customers return after purchase. This includes receiving the returned items, inspecting their condition, and deciding whether to restock, repair, or dispose of them. Effective returns management helps businesses minimize losses and improve customer satisfaction. A well-organized returns management system can enhance the overall shopping experience for customers. It often involves clear return policies, easy return procedures, and efficient logistics. Companies like Amazon and Zappos are known for their strong returns management practices, which contribute to their positive reputations and customer loyalty.