Mediators are neutral third parties who help resolve conflicts between two or more parties. They facilitate communication, encourage understanding, and assist in finding mutually acceptable solutions. Mediators do not make decisions for the parties involved but guide them through the negotiation process. Mediation is often used in various settings, including family disputes, workplace conflicts, and legal matters. It is generally a voluntary process, allowing participants to maintain control over the outcome. The goal is to reach a resolution that satisfies everyone involved, often leading to better relationships and reduced tension.